Sections

Liu criticizes MTA on complaint response

Share on TwitterTweet
Share on Facebook
Subscribe

Get our stories in your inbox, free.

Like TimesLedger on Facebook.

 A Metropolitan Transportation Authority official testified for more than an hour today on how the agency responds to  straphanger complaints, but Councilman John Liu (D-Flushing) said the MTA failed to demonstrate that anything is actually done about such complaints.

Liu convened a public hearing at City Hall after MTA Board Vice Chairman David Mack recently suggested that complaints from the public tend to end  up in the trash bin. MTA officials have since disavowed Mack’s comment.

MTA Deputy Executive Director Christopher Boylan told the hearing that more than 2.3 million complaints are received each year by the MTA via the MTA Website, e-mail, regular mail, telephone calls, walk-ins and directly to transit employees.

“It’s clear the MTA has established various avenues through which complaints are received,” Liu said. “But whether those complaints are actually resolved and how long it takes to actually resolve them is painfully unclear.”

Holding up a trash can, Liu said “this only inflates the existing public perception that what MTA Board Vice Chairman Mack said is absolutely  true –complaints from the public are not  heard and simply added to the proverbial ‘circular file.’”

The councilman said the MTA “needs to have a comprehensive system not just to track incoming complaints but more importantly  to track the resolution of those complaints.”

Other Queens Council members at the hearing were Joseph Addabbo (D-Howard Beach) and Diana Reyna (D-Brooklyn).

Today’s news:
Share on TwitterTweet
Share on Facebook
Subscribe

Get our stories in your inbox, free.

Like TimesLedger on Facebook.

Reader Feedback

Enter your comment below

By submitting this comment, you agree to the following terms:

You agree that you, and not TimesLedger.com or its affiliates, are fully responsible for the content that you post. You agree not to post any abusive, obscene, vulgar, slanderous, hateful, threatening or sexually-oriented material or any material that may violate applicable law; doing so may lead to the removal of your post and to your being permanently banned from posting to the site. You grant to TimesLedger.com the royalty-free, irrevocable, perpetual and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content in whole or in part world-wide and to incorporate it in other works in any form, media or technology now known or later developed.

This week’s featured advertisers

CNG: Community Newspaper Group