Cable firm must get its act together

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Time Warner Cable customers who experience a loss of Internet, television or phone service will now have to wait 10 days for a technician to visit their homes. Subscribers who attempt to replace defective equipment at the Time Warner Cable walk-in center, in the Queens Center Mall, are required to take a number and in some instances have been forced to endure a four-hour wait before seeing a customer service representative.

Dropped Internet connections, phone outages and pixilated and frozen TV screens have become a common occurrence with the unreliable product provided by Time Warner Cable. This is outrageous and unacceptable.

Cable services are no longer a luxury — they are necessities of modern society. First responders, businesses, students, educators, medical providers and families, to name but a few, depend on Internet access for everything from saving lives to staying in touch with relatives and friends. Telephones remain an important safety net and television brings the world to many senior citizens and people who may be homebound.

Elected officials have been conspicuous by their silence when it comes to the issue of dependable cable service for city residents. I hope constituent concerns are not taking a back seat to the interests of big business.

I call upon the City Council, state Senate and state Assembly to hold public hearings concerning Time Warner Cable operations. There can be no more excuses. Time Warner Cable must either get its act together or get out of the city.

Warren Schreiber


Updated 3:50 am, September 13, 2012
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Reader feedback

gregory lawler from east elmhurst says:
i agree with every one of your statements the wait time at the TWC office in queens is OUTRAGEOUS!!!!! especially since i have to replace my malfunctioning "NEW" box every couple of months. and am fed up with having to Re Boot my box every 2 days because it freezes up.and the menus are unresponsive.
Service is positively THird World. and equipment is very
sub standard junk.
i have been told that to get them to notice any complaint you must file a complaint with the FCC. Which I intend to do and Urge everyone else to do the same and CC TWC corporate. PAPER Complaint in the standard Mail not e-mail.
Sept. 15, 2012, 7:51 am
LeAnn from Rego Park says:
I recently moved into an apt on 102 street and 62nd Road in Rego Park and On November 8 Time Warner was at my apt installling cable, phone and Internet service. As of this date my service has not worked. When I call all I get is there's a service outage and that they are working as quickly as possible to have the service restored. Meanwhile I received a bill for service and installation. How crazy is that? No service but they were quick to send me a bill...smh not happy at all with Time Warner
Nov. 18, 2012, 12:14 pm
Tommy joyce from Flushing queens says:
My service is nothing but a headache. My cable box gets replaced every month and when i make a appointment i have to wait a week. If this dont stop im gonna dump time warner and gey fios
July 25, 2013, 9:47 am

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